FAQ

Sloan Roberts products are designed in Melbourne and assembled in Melbourne, Australia. Ensemble Handles are made to order, with a 3–4 week lead time before dispatch. Love Handle Duo Sets are pre-assembled and held in stock, and typically ship within 1–2 weeks. Delivery time after dispatch depends on your location and the shipping method selected at checkout.

Unlike mass-produced hardware, each piece is custom assembled to order. This allows you to select your preferred material, size, and detail combination, resulting in a more considered and refined final product.

Yes. Once your order has been completed and dispatched, you will receive a confirmation email with tracking details so you can follow its progress.

Express shipping options may be available at checkout for delivery after dispatch. Please note that Ensemble Handles are made to order with a 3–4 week lead time, while Love Handle Duo Sets ship from stock within 1–2 weeks.

We understand that sometimes you may need an item quicker. Please reach out to hello@sloanroberts.com for any urgent orders prior to placing, and we’ll advise if expedited production is possible.

We accept all major credit and debit cards, along with secure payment options available at checkout.

As production begins shortly after purchase, changes or cancellations may not be possible. Please contact us as soon as possible if you need assistance.

Please contact us immediately. We will do our best to update your details before dispatch.

As each piece is made to order, we do not accept returns for change of mind.

Replacements may be offered for change of mind, subject to approval. Please contact us prior to returning any items so we can assist with the process.

Our products are made to order and assembled to specification. As such, all sales are considered final for change of mind.

In accordance with Australian Consumer Law, if your item is faulty, not as described, or not fit for purpose, we will provide a suitable remedy.

If your order arrives damaged or faulty, please contact us with your order details and images of the issue. We will assess and resolve the matter promptly.

Please reach out via our Contact Us page with your order number and a description of the issue. Where applicable, we may request images to assist with assessment.

Eligibility for returning sale or discounted items may vary. Please check the specific product details or refer to our return policy to see if your purchase qualifies.

Approved refunds are processed once the item has been assessed. Processing times may vary depending on your payment provider.

All products are designed in Melbourne and assembled in Melbourne, Australia to order, bringing together materials and components sourced globally and finished with care locally.

Our marble is sourced from Italy and Turkey, selected for its natural character and variation.

Timber elements are milled, machined, and finished in Melbourne using American Oak, derived from locally sourced manufacturing off-cuts.

Metal components are precision manufactured in China to ensure consistency and durability.

Handles are available in a range of standard centre sizes. Ensemble wall hooks (launching November 2026) will be a standard 40mm diameter disc. Please refer to individual product specifications for exact dimensions. If you require an alternate size, please contact us prior to ordering.

Ensemble Hooks launch in November 2026. They aren't yet available to add to cart. Subscribe to our newsletter via the footer to be the first to know when pre-orders open.

Our finishes are carefully considered to align with leading hardware, homewares, and tapware brands—supporting a consistent and resolved material palette throughout the home.

Custom staining may be available to align with your material palette, depending on the timber and finish. Please contact us prior to ordering. Minimum order quantities may apply.

Our handles are designed for standard cabinetry thicknesses. Each piece is supplied with 25mm and 40mm fixing screws, suitable for most applications.

For non-standard thicknesses, longer screws may be required. Please contact us prior to ordering.

Ensemble Handles are made to order, allowing for a considered selection of material, size, and detail combinations — typical lead time is 3–4 weeks. Love Handle Duo Sets are pre-assembled, ready-made pairings held in stock, and ship within 1–2 weeks.

Yes. Marble and timber are inherently unique, with natural variation in colour, grain, and veining. These characteristics are not considered faults.

Due to the nature of natural materials, exact matching of grain, marbling and colour cannot be guaranteed. Where possible, components are selected to create the most complementary and cohesive set within each order.

Our timber is stained and sealed using eco-friendly finishes, designed to enhance the natural grain while providing durability for everyday use.

Our marble is left untreated, allowing it to develop a natural patina over time. This is an intentional part of the material’s character and ageing process.

Each handle is supplied with fixing screws in 25mm and 40mm lengths, suitable for most standard cabinetry applications. Please feel free to contact us should you require alternatives.

Our hardware is designed for interior use only, including kitchens, bathrooms, wardrobes, and joinery. Handles are suited to cabinetry and furniture applications. Wall hooks are designed for bathrooms, ensuites, wardrobes, entries and utility spaces.

We recommend cleaning with a soft, damp cloth. Avoid abrasive cleaners or harsh chemicals, as these may affect the finish or natural materials over time.

We don't ship a physical fixing template with orders. To measure and mark your fixing points accurately, use a standard cabinet handle template available from most hardware suppliers. Centre-to-centre measurements are listed on each product page and in the Sizing Guide.

Our handles are designed to suit standard hole centres. Please refer to product specifications to ensure compatibility with your existing layout.

Our hardware is designed for interior cabinetry and joinery applications. For steel or unusually heavy doors, we recommend consulting your installer or selecting hardware designed specifically for that purpose.

Yes. Designed as a modular system, components can be reconfigured over time—allowing you to refine finishes or introduce contrast as your space evolves. Please contact us for more information.